Rowland Ward Website Privacy and Security

What information is collected?
How is the information used?
With whom does Rowland Ward share information?
How do I update my personnel information?
What information will be disclosed by Rowland Ward if required by law?
What are cookies and how does Rowland Ward use them?
Choices available to you regarding collection and use of your information.
Security and online transactions
Children
User obligations
Third party advertisers and links to other Websites
Contact us
 

What information is collected?

Rowland Ward receives and stores any information you enter on our Website or give us in any other way. We also receive and store certain automatic information whenever you interact with our Website.

The type of information collected includes, but may not be limited to:

• Name and surname
• Birth date
• Gender
• Billing, physical and mailing address
• Physical address
• Country of residence
• Banking details
• E-mail address
• IP address
• Non-personal browsing habits and click patterns

How is the information used?

Rowland Ward generally uses the information collected as follows:

• To conclude and fulfil transactions conducted by you on our Website;
• To verify the identity of the user when transacting on the Rowland Ward Website ;
• Improve the content and functionality of our Website;
• To communicate products, specials and other information in which we think you may be interested to you (unless you have specifically requested not to receive such communication).

With whom does Rowland Ward share information?

Information about our customers is a very important part of our business and we are not in the business of selling it to others or sharing it unnecessarily. We do share information collected as required for the fulfilment and conclusion of transactions performed by the user on our Website. For example, we would need to provide your mailing address to the company delivering your order.

How do I update my personnel information?

You can update your personal information in the following ways:

•  As a Guild Member or Official Measurer you can log in and select ‘ Update my profile’ ;

•  As an account holder your detials will be automatically updated as you conduct a transaction;

 •  Or you can ‘contact us’ with your updated information at the email address provided.

What information will be disclosed by Rowland Ward if required by law?

If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.

What are cookies and how does Rowland Ward use them?

A cookie is a block of text placed in a file on the user’s hard drive by a Website you’ve visited. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information such as online registration. Rowland Ward uses cookies to observe our site visitor’s navigation throughout the site. This helps us to identify ways to improve your online experience. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Choices available to you regarding collection and use of your information.

You always have the choice not to provide information, even though it might be needed to conclude a transaction or take advantage of some of the features of the Website.

You can update your information as indicated above.

When entering information on the Rowland Ward Website you are given the option to elect not to receive communication, correspondence or promotional material from Rowland Ward. If you have elected to receive communication from us and in the future you change your mind you can ‘contact us’ and we will remove you from our correspondence list.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Security and online transactions

Rowland Ward values your business and is committed to doing everything possible to make our online ordering process secure.

Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). The Rowland Ward Website uses SSL to communicate with your browser. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server. The company registration documents and the sites registered domain name are checked and verified by Thawte.

Once you have completed your online transaction, our security procedures do not end. We take appropriate precautions to protect the security and privacy of the information stored on our computer networks. Many of the systems that store your personal information are not connected to the Internet, reducing the likelihood of security breaches. Our systems are also housed in secure facilities, and access to your data by our employees is limited to a "need to know" basis, controlled by password-protected systems, and monitored for abuse.

All banking details and credit card information are deleted on completion of any purchase transaction. At no stage are any banking details or credit card information transmitted in an un-encrypted format.

If you are still unsure of giving your credit card over the Internet, please feel free to phone, fax, or mail your order to us. Contact us

Children

Rowland Ward does not sell products intended for purchase by children. We also do not knowingly collect personally identifiable information from children under age 13. If you are under the age of 13 you are welcome to browse our site, however you are not permitted to use any of the features of our site that require the collection of personnel information without the supervision and assistance of your parent or guardian. If we determine that we have erroneously collected a child’s information, we will immediately undertake to delete that data from our records.

User obligations

Any person that delivers or attempts to deliver any damaging code to this Website or attempts to gain unauthorised access to any page on this Website shall be prosecuted and civil damages shall be claimed in the event that Rowland Ward suffers any damage or loss.

The user agrees and warrants that his or her log-in name and number shall be for personal use only and not be disclosed to any third party.

Third party advertisers and links to other Websites

The Rowland Ward site includes third party advertising and links to other Websites. We do not provide any personally identifiable customer information to these advertisers or third party Websites. These third party Websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send the advertisements that appear on our Website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons, and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and this Privacy Notice does not cover the information practices of these advertisers and third-party Websites. Please contact them directly for more information about their privacy practices.

Contact us

Should you have any further questions or concerns please feel to contact us at:

South African office

Postal Address:

Rowland Ward P.O. Box 2079
Houghton
2041
South Africa

Physical Address:

Block D
6-10 Riviera Road
Killarney
Johannesburg

Telephone: (27 11) 646 9888 
Fax: (27 11) 646 9103 
Email: mailto:info@rowlandward.com