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Rowland Ward Customer Service Content
If you cannot find the answer to your question on our Website please feel free to email or call us. Our contact details are provided at the bottom of this page
Order confirmation and tracking
Special orders
Prices
Product descriptions
Guild member discounts
Guarantee and returns
Delays and cancellations
Risk of loss
Gift certificates
Changing personnel information
Currency selection
Manuscript submission
Credit card payments
Office hours
Contact details
Order confirmation and tracking
Once your order has been successfully completed online you will receive an email confirming all the details of your order. Should you wish to find the status of your delivery please feel free to contact us at the details provided below. We will follow up on the order tracking number and let you know where your parcel is. Contact details
Special orders
Your complete satisfaction is our priority and we will make every effort to help you find what you are looking for. If you cannot find the product you are looking for or need to make special delivery arrangements not catered for on the Website please contact us and we shall endeavour assist you. Contact details
Prices
The price of each product is displayed with the product. In the event of a sale or special offer, the discounted price is displayed. The price you see is the price you pay. Please be advised that as this is a South African website and you will be charged in South African Rand based on the ruling exchange rate at the time your order is processed. While policy varies from country to country and bank to bank, your bank may charge you a foreign currency conversion fee.
Product descriptions
Rowland Ward attempts to be as accurate and informative in its descriptions as possible. However, Rowland Ward does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Rowland Ward is not as described, please return the item in it’s unused condition. On your instruction we will exchange the item or refund you in full. ‘Also see guarantee and returns’
Guild member discounts
Where Guild members are entitled to a special member’s discount, the full price is displayed with the product together with a message indicating the discount percentage to which a member is entitled. During the online order process you will be prompted to enter your name and Guild membership number. Doing so allows you to take advantage of the discount on offer. If you have already logged in as a member before visiting our online store, your membership number will be remembered and filled in for you automatically.
Guarantee and returns
Rowland Ward is committed to its customers’ satisfaction as our top priority. While we shall make every effort to ensure that your order is delivered to you in perfect condition, mistakes can happen and we will refund you in full or exchange your item for any damaged or incorrect order.
A damaged product or incorrect order must be returned to Rowland Ward to obtain your refund or exchange.
An incorrect order must be returned unused and in the condition in which it was received in order to obtain your refund or exchange. Please take care to package the returned incorrect item appropriately.
Where you have been sent an incorrect or damaged item, Rowland Ward will refund you the delivery cost of returning the item to us.
If you are not satisfied with your choice and the product is still in mint condition, you may return it within 14 days of receipt and Rowland Ward will refund the purchase price. In such instances Rowland Ward will not refund you the delivery cost of returning the item to us.
Instead of sending your return to us you are also welcome to bring your return into one of our offices.
Please ‘contact us’ to arrange for any returns.
Delays and cancellations
Rowland Ward makes every effort to assure that the information supplied on our site is accurate. Where delays and out of stock situations occur, every effort will be made to inform you.
Risk of loss
Rowland Ward will cover the risk of loss of your order all the way to the final point of delivery.
Gift certificates
Gift certificates cannot be exchanged for cash and are not transferable or assignable.
Gift certificates must be redeemed at http://www.rowlandward.com/towards the purchase of products listed in the Rowland Ward online store.
Gift certificates cannot be redeemed at any affiliate Websites.
Gift certificates can be used with on-site promotional offers.
Gift certificates cannot be redeemed on orders already previously placed with Rowland Ward.
Gift certificates can only be redeemed while they are valid and expiry dates cannot be extended.
Gift certificates cannot be redeemed on magazine subscriptions or subscriptions to belong to the Rowland Ward Guild of Field Sportsmen.
Changing personnel information
You can update your membership or account information online by logging on to the following pages:
Add pages, live text link to the applicable page
You can also email, call or fax us your updated details using the ‘contact details’ provided on this page.
Currency selection
You can view prices in RSA Rand or US Dollars, depending on your preference. The default currency on our Website is RSA Rand. If you would like to change the currency you can do so by clicking ‘change currency’ at the bottom of the home page. Please be advised that as this is a South African website you will be charged in South African Rand based on the ruling exchange rate at the time your order is processed. While policy varies from country to country and bank to bank, your bank may charge you a foreign currency conversion fee.
Manuscript submission
If you would like to approach Rowland Ward to publish your book please ‘contact us’ . Once you have contacted us we will be in touch with you soon to start the process.
Credit card payments
At the time of placing the order, the transaction details are presented to the bank and an authorisation is obtained for the amount of the order. Payment is only collected when the order is completed. Note that to protect its own and the interests of customers, Rowland Ward scrutinises all transactions very carefully to prevent attempted fraud and a transaction may be refused if Rowland Ward is not satisfied with its legitimacy. Credit card numbers are not stored in any form by Rowland Ward once the transaction and payment are completed.
Office hours
RSA office hours
Monday to Friday 8am to 4:30pm
Saturday 9am to 12pm
Contact details
South African office
Postal Address:
Rowland Ward
P.O. Box 2079
Houghton
2041
South Africa
Physical Address:
Block D
10 Riviera Road
Killarney
Johannesburg
Telephone: (27 11) 646 9888
Fax: (27 11) 646 9103
Email: mailto:info@rowlandward.com
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